Online Pension Account Help

Your Online Pension Account provides access to pension information and transactions specific to your account:
 

  • Update your contact information
  • Manage beneficiaries
  • Get an estimate of your future benefit (vested members)
  • Submit a refund request
  • Submit a retirement request
  • Set up direct deposit (retirees)
  • Access your IRS 1099r (retirees & refunds)
  • Get monthly retirement pay statements (retirees)
  • Change W4 tax witholding information (retirees)
  • Access your annual statement

Online Pension Account Setup

To set up your Online Pension Account access for the first time, visit: https://pension.wyo.gov/Account/Register.

Step 1: You will need 3 pieces of information: your RAIN ID, your Social Security Number and your Date-of-Birth. If an email address is already on file for you, a confirmation email will be sent to that address. If you do not have access to the email address WRS has on file, you must contact WRS to reset it.

You will be asked to enter an email address if none is on file. WRS encourages all members to use a personal email address as their online account username and contact email. It is important that WRS is able to contact you even after you retire or leave your current employer. You may change the email address/username in your online pension account.

Step 2: The verification email will come from do-not-reply@wyo.gov and the subject reads: “Portal Account Verification”. It can take a few minutes to show up in your inbox, be sure to check your spam folder to be sure it didn’t end up there. Once you receive the email, open it up and click on the “Verify” link.

Step 3: You will be taken to a page which asks you to set up a password. In order to provide a high level of security, the elements you need to include in your password are: at least 9 characters; a capital letter; a number; and a special character like a pound sign, dollar sign, percent, etc. Once you’ve created a password, you will be prompted to log in to the portal.

WRS Pension Participant Portal MFA Troubleshooting Steps
If you’re not receiving your MFA code or encountering an error message when trying to log into the WRS Pension Participant Portal, please try the following:

1. Check Your Registered MFA Method

For Email:

  • Check spam/junk folder: Always check your email’s spam, junk, or clutter folders.
  • Refresh inbox: Ensure your email inbox is fully refreshed to show the latest messages.
  • Verify registered email: Confirm that the email address you’re checking is the one registered with WRS for MFA.

2. General Troubleshooting for Access Issues

  • Wait and retry: Sometimes there’s a temporary delay in sending the code or a brief system glitch. Wait a few minutes (5-10) and try requesting the code again. Avoid requesting too many codes rapidly, as this can sometimes trigger security measures that temporarily block you.
  • Check internet connection: While you might be online, ensure your internet connection is stable and strong. A weak connection can sometimes interfere with the MFA process or the portal’s loading.
  • Try a different browser: If you’re using Chrome, try Firefox, Edge, or Safari, and vice-versa. Sometimes browser-specific issues (extensions, cache problems) can interfere.
  • Clear browser cache and cookies: Accumulated browser data can sometimes cause conflicts. Clear your browser’s cache and cookies and then try accessing the portal again.
  • Restart your device: A simple restart of your computer or mobile device can often resolve underlying software glitches.
  • Check WRS website for announcements: Visit the main WRS website (retirement.wyo.gov) or their news/announcement section. They might have posted alerts about system maintenance, outages, or MFA issues.

3. Understanding and Addressing Error Messages

  • Take a screenshot/write down the exact error: The more specific the error message, the easier it is for support to help.
  • “Account Locked” or “Too Many Attempts”: If you’ve tried too many times with incorrect codes, your account might be temporarily locked for security reasons. You’ll usually need to wait for a specific period (e.g., 30 minutes, 1 hour) before trying again, or contact WRS support to unlock it.
  • “Invalid Code”:
    • Expired code: MFA codes are usually time-sensitive (e.g., 30-60 seconds). Ensure you’re entering the most recent code received and doing so quickly.
    • Typo: Double-check that you’re entering the code precisely as shown, paying attention to similar-looking characters (e.g., ‘0’ vs. ‘O’, ‘1’ vs. ‘l’).
    • Multiple requests: If you requested the code multiple times, ensure you are using the absolute latest code you received. Older codes will be invalid.
    • Generic Error Message (e.g., “An unexpected error occurred”): This is often less helpful. Try the general troubleshooting steps (different browser, clear cache, restart) first. If it persists, it’s a good indication you need to contact WRS support.

    4. When to Contact WRS Staff for Support

    If you’ve tried the above steps and are still unable to receive your MFA code or log in, it’s time to contact the Wyoming Retirement System directly. They can verify your account, reset MFA settings, or troubleshoot server-side issues.

    • WRS Contact Information: Office Main Line (307) 777-7691 [Monday through Friday, 8:00 a.m. – 5:00 p.m. MDT]
    • Be prepared to provide:
      • Your full name and WRS participant ID.
      • Be ready to answer other personal identifying questions for security verification.
      • The email address and phone number associated with your account.
      • The exact error message you’re seeing (if any).
      • The steps you’ve already tried.

      By following these steps systematically, the user should be able to diagnose and hopefully resolve their MFA issue with the WRS Pension Participant Portal.

Online Pension Account
Log in
  • 1 Retirement
  • 2 Social Security
  • 3 Pension
  • 4 Investments
  • 5 Your Results

Retirement

First, figure out how much retirement income you will need.

Need help?
Select One
  • 5
  • 10
  • 15
  • 20
  • 25
  • 30
Need help?
Select One
  • 15
  • 20
  • 25
  • 30
  • 35
  • 40

Social Security

Second, plan for how much income Social Security may replace.

Social Security Administration retirement contribution guidelines
Current Annual Income
$20,000
$50,000
$70,000
$100,000
Percentage Social Security may replace at age 62
38%
25%
22%
19%
* Based on a birthdate of 9/3/1959 and the income you entered in step 1. http://www.ssa.gov.

Pension

Next, plan for how much income your WRS or other pensions will replace in retirement.

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  • Public Employee Tier 1
  • Public Employee Tier 2
  • Law Enforcement
  • Warden Patrol & DCI
  • Paid Fire B
  • Guard Firefighter
  • Judicial
Yes
No

Investments

Last, estimate how much your personal savings will replace.

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Select One
  • 1%
  • 2%
  • 3%
  • 4%
  • 5%
  • 6%
  • 7%

Your Results

You will need about
$0 / month1
Currently, you will have about
$0 / month1
Thats a difference of about
$0 / month1
$0

Adjust your Goal Plan Login

Your Retirement Goal

$0 / year1

Current Annual Income

$0 / year

Your Estimated Retirement Income

/ year1
  • Social Security
  • Pension
  • 457 & Savings
1 Based on today's dollar value

* All projected income amounts are in today's dollars. However, because inflation decreases spending power, the savings recommendation is based on a 3% projected inflation rate in order to ensure your investments maintain their spending power. Your pension and Social Security may or may not keep pace with inflation. The calculator assumes your money will grow at a tax-deferred rate of 5% during retirement and at the end of your retirement period, your balance is $0.

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* This calculator is intended for estimating purposes only. It should not be construed as an official representation of pension benefits or as financial or investment advice. These results are based on user input and should not be considered a guarantee.